Privacy Policy

Privacy Policy for The Root & Trellis
Last updated: February 28, 2026

The Root & Trellis (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit our website, therootandtrellis.com, or make a purchase.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Make a purchase
• Contact us through the website or email
• Submit a contact form

This information may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number (if provided)

Payment information is processed securely by third-party payment processors. We do not store full credit card numbers.

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits

This information helps improve website performance and user experience.

2. How Your Information Is Used

We use your information to:

• Process and fulfill orders
• Provide customer service and respond to inquiries
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraudulent activity

We do not sell, rent, or trade your personal information.

3. Sharing of Information

We may share your information only with trusted service providers necessary to operate our business, such as:

• Payment processors
• Shipping carriers
• Website hosting providers (GoDaddy)

These providers only use your information as necessary to perform their services.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality and analyze website performance. Cookies help remember preferences and enhance user experience.

You can adjust your browser settings to refuse cookies if you prefer.

5. Data Security

We take reasonable measures to protect your personal information using secure platforms and trusted service providers. However, no method of transmission over the internet is completely secure.

6. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

• Request access to the personal information we have about you
• Request correction or deletion of your personal information
• Request information about how your data is used

To make a request, contact us at:

info@therootandtrellis.com

We do not sell personal information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Children's Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy, you may contact us at:
info@therootandtrellis.com