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Terms and Conditions for The Root & Trellis
Last updated: February 28, 2026
Welcome to The Root & Trellis. These Terms and Conditions (“Terms”) govern your use of our website, therootandtrellis.com, and your purchase of our products. By accessing this website or purchasing from us, you agree to these Terms.
If you do not agree, please do not use this website.
1. Use of This Website
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree not to:
2. Products and Product Information
All products are handmade and designed by The Root & Trellis. Because items are handmade, slight variations in color, grain, shape, or finish may occur. These variations are normal and are not considered defects.
We make every effort to accurately display product colors and details, but appearance may vary depending on your device or screen.
We reserve the right to modify or discontinue products at any time without notice.
3. Pricing and Payments
All prices are listed in U.S. dollars.
We reserve the right to change prices at any time without notice.
Payment must be completed before orders are processed and shipped.
Payments are processed through secure third-party payment providers. We do not store full credit card information.
4. Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order for reasons including:
If your order is canceled after payment, a full refund will be issued.
5. Shipping
Shipping times are estimates and are not guaranteed.
Once an order has been shipped, The Root & Trellis is not responsible for delays caused by shipping carriers, customs, weather, or other factors beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.
6. Returns and Refunds
Due to the handmade nature of our products, all sales are considered final unless the item arrives damaged or defective.
If your item arrives damaged, you must contact us within 7 days of delivery at info@therootandtrellis.com and include photos of the damage.
We reserve the right to determine eligibility for replacement or refund.
7. Intellectual Property
All content on this website—including designs, artwork, images, logos, text, and product designs—is the property of The Root & Trellis and is protected by copyright and intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our designs or content without written permission.
Unauthorized use may result in legal action.
8. Limitation of Liability
The Root & Trellis is not liable for any indirect, incidental, or consequential damages arising from use of this website or our products.
Our total liability shall not exceed the amount paid for the product.
9. Privacy
Your use of this website is also governed by our Privacy Policy.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.
11. Governing Law
These Terms are governed by the laws of the State of California, United States.
12. Contact Information
If you have questions about these Terms, contact:
info@therootandtrellis.com
Return and Refund Policy for The Root & Trellis
Last updated: February 28, 2026
At The Root & Trellis, each item is handmade with care. Due to the handmade and small-batch nature of our products, we maintain the following return and refund policy.
By placing an order, you agree to this policy.
1. All Sales Are Final
All sales are considered final. We do not accept returns or offer refunds for:
These variations are part of the handmade process and are not considered defects.
2. Damaged or Defective Items
If your item arrives damaged or defective, you may be eligible for a replacement or refund.
To submit a claim, you must:
We reserve the right to deny claims that do not include sufficient documentation.
If your claim is approved, we will provide either:
The resolution will be determined at our discretion.
3. Lost Packages
If a package is lost in transit (not marked as delivered), please contact us and we will assist in filing a claim with the shipping carrier.
The Root & Trellis is not responsible for packages marked as "Delivered" by the carrier but reported lost or stolen.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
The Root & Trellis is not responsible for orders shipped to incorrect addresses provided at checkout.
If a package is returned due to incorrect address information, the customer will be responsible for reshipping costs.
5. Order Cancellations
Orders may be canceled only if the request is made before the order has been processed or shipped.
Once an order has been shipped, it cannot be canceled.
6. Refund Processing
If a refund is approved, it will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
7. Contact Information
If you have any questions about this Return and Refund Policy, contact:
info@therootandtrellis.com
The Root and Trellis
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